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    Frequently Asked Questions

    Where are the products shipped from?

    ONCHEK holds inventory and ships all products from Upstate New York. This makes it faster for you to receive your African made products.

    I'm buying products from different designers. Will I receive the products differently?

    No. We ship all products since we have the products at the same location.

    Are all your products made in Africa?

    Yes, all the brands we work with make their products in Africa.

    What is your return policy?

    You have 30 Days to try your products. If it doesn't work for you, you can return back to us. No questions asked. Check out out return policy here

    How long does it take to receive my products?

    If you are in United States or Canada, it takes 3-5 days to receive your product unless you choose a faster shipping method. If not, it might take longer depending on destination.

    Do you ship international?

    Yes, we ship international. You click, we ship!